Shipping Policy

At Vistiora, we are committed to delivering your furniture safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • If there is a delay in processing your order, we will notify you via email or phone.

2. Shipping Methods & Delivery Time

We partner with trusted carriers to deliver your furniture securely.

  • Standard shipping time: 5–10 business days (depending on location).

  • Delivery times may vary due to factors like product availability, distance, and unforeseen circumstances.

3. Shipping Charges

  • Shipping fees (if applicable) are calculated at checkout based on your location and the size/weight of the order.

  • Any free shipping offers or promotions will be clearly mentioned on our website.

4. Delivery

  • Please ensure the delivery address you provide is correct and complete to avoid delays or misdelivery.

  • Once your order is shipped, we will send you a tracking number so you can monitor your delivery status.

  • If you are unavailable at the time of delivery, the carrier may leave a notice with further instructions.

5. Damaged or Lost Items

We take great care in packing your furniture, but if your item arrives damaged or if you believe it has been lost during transit, please contact us immediately at info@vistiora.com with your order details and photos (if applicable), so we can resolve the issue.

6. International Shipping

At this time, we [do / do not] offer international shipping. (Please adjust this line based on your actual policy.) For international orders, additional customs duties or taxes may apply, which are the customer’s responsibility.

7. Contact Us

If you have any questions or concerns about our Shipping Policy, feel free to contact us:
📧 Email: info@vistiora.com

Company

Kipkoech Corp Limited ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, N0.2C, ARGYLE STREET, MONGKOK KOWLOON, Hong Kong